Support and Help Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Response Guarantee

  • Our group of service technicians will try their best to reply to your support needs in approximately 1 hour. If, however, the situation you have come across demands aid from our Admin =Department,= we’ll send the ticket to the person in charge and will post a note to tell you.

  • Top quality support service
  • Top–class Technical Help Service

  • We offer you 7 days a week client support via a lightning fast ticket platform included in your Control Panel. You can e–mail us anytime about any of the programs that come pre–configured on the virtual server, this includes the chosen OS, the server admin panel and our in–house made Web Control Panel.

  • Intuitive help center
  • An Informative Help Section

  • A descriptive and consistently updated articles base is integrated into our in–house built Web Control Panel. It includes quick tips on how to carry out all the primary web site supervision tasks. The Help area presents comprehensive how–to articles and reviews and step by step video tutorials. You can open the Help section by hitting the Help or Video buttons in the top right corner of each Control Panel section.