Tech Support Channels
A 60–Minute Response Time Guarantee
We offer a sixty–minute response warranty for each ticket or e–mail that you send to the customer support staff. We’ll speedily answer all standard inquiries and forward the case to our sysadmins if any additional assistance is required. If you take advantage of the Administration Services package, we’ll perform any of the included server management services at a time that has been discussed with you in advance.
A Top–Class Technical Support Service
Our tech support team will be online for you 24/7 should you require assistance while working with our Web Control Panel or with any of the apps that we install for you on the server. Furthermore if you require assistance with the regular administration tasks on your server, you can have a glance at the Administration Services package, which includes backup hard disk storage space, Operating System updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and restarting services, etcetera.
An Intuitive Help Area
Our Web Control Panel was installed by default for each Linux dedicated servers hosting package. Among its functionalities is a very time and effort–saving integrated knowledge base that will walk you step by step on all the tasks that you can perform. The majority of educational articles in addition video versions that demonstrate all the actions that you can carry out in a highly illustrative manner. You can find the instructional articles and the video tutorials in the top right corner of each section of the hosting Web Control Panel.