A 99.9% Server Uptime
The main benefit of establishing your own cloud hosting platform is that you do not need to be worried about compatibility – you design a particular set of software applications in such a way so as to be compatible with a defined set of hardware components. The final result is something considerably more solid and reliable, since there are less potential risks of failure. We’ve built our cloud hosting system atop time–proven hardware parts along with a heavily customized version of Security–Enhanced Linux in an attempt to create an extremely secure and safe home for your own websites.
That is why, with each of our cloud packages plans we offer you a 99.9% server uptime guarantee. This guarantee is available in all datacenters.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we have also built our very own internal network in all our datacenters. Everything is based on world–class hardware parts built by Juniper. Besides, on each single router, we’ve placed a firewall with an intricate algorithm to be able to sift out all dubious requests.
Thus, in each of our data centers – in our USA data center, in our UK data center, in our data center Finland, in our Eastern Europe data center as well as in our Australian data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done our best to decrease all possible risks with our cloud hosting plans and while our company provides top–class customer support, there are occasions when the customer simply isn’t satisfied with what we offer. Or he has to migrate to a more robust web hosting solution, such as a virtual private server or even a dedicated hosting server.
This is the reason why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you are not completely happy, you will receive a full refund.
24/7 Technical Support
We have carefully chosen each individual member of our 24x7 support department to make certain that we can offer you the very best tech support that you can possibly get. Each one of our techs has lots of years of experience working with web hosting accounts behind his back, hence they know very well what they are doing. Besides, they’re available to you 24x7 – you will be able to contact them at any moment and they’ll reply to you as quickly as possible.
Their average support ticket response time is well under 20 minutes, whereas with many other hosting suppliers you need to wait around for days. Besides, we offer you a 1–hour response time guarantee. No matter what happens, your questions will be responded to in less than sixty minutes.